Resolve FAQs automatically
Answer pricing, policy, and product questions instantly using approved templates and your knowledge base.
AI that resolves repetitive questions
before they hit your team
Build no‑code flows and auto‑replies that answer FAQs, triage issues, and hand off to a human—without losing context.
Auto-resolved
67%
this week
No‑code Flow Builder
Design intents, branches, and replies in minutes—publish without developer help.
AI Draft Replies
Generate on‑brand answers from your knowledge and templates; approve with one click.
Smart Escalation
Low confidence? Route to the right agent automatically with the full chat history.
Continuous Learning
Improve over time using agent edits, outcomes, and customer feedback.
Where Conversational AI shines
Practical automations across WhatsApp, Messenger, Instagram, and Web Chat that reduce workload without hurting CX.
Order tracking & returns
Let customers self‑serve status and returns, then escalate edge cases with context intact.
Support triage
Collect details, detect intent, and route by priority, team, or SLA—no back‑and‑forth.
After‑hours coverage
Provide answers overnight, queue complex issues, and offer call‑backs for the next day.
Agent assist
Suggest draft replies and next steps in the inbox so agents respond faster.
Lead qualification
Capture details, score prospects, and book meetings or hand off to sales when it matters.
Respond in seconds, not hours
Lenichat’s AI manages many conversations in parallel, keeping queues low and first replies fast—even during demand spikes.
Join WaitlistCut repetitive questions by up to 67%
Deflect up to 67% of inbound inquiries with instant, on‑brand answers. Lenichat resolves FAQs and order status in seconds so agents can focus on the complex stuff. While most teams average ~2 minutes to first reply, Lenichat responds in under 6 seconds.
Join Waitlist
Why teams choose Lenichat Conversational AI
Automate FAQs, triage intent, and escalate with context—across WhatsApp, Messenger, Instagram, and Web Chat.
Lenichat Conversational AI
Deflect, triage, and escalate—automatically
Resolve routine questions 24/7, classify issues by intent, and hand off complex cases with full context—all in one workspace.
Intent detection & classification
Understand what customers need in real time.
No‑code flows & templates
Build guardrailed automations in minutes.
24/7 auto‑responses
Meet SLAs even after hours with confidence.
Smart escalation with context
Route to the right agent with full transcript and details.
AI draft replies
On‑brand answers grounded in your knowledge.
Continuous learning
Improve with agent edits and tagged outcomes.
Performance at a glance
Real‑time metrics that show AI impact—deflection, response times, and satisfaction.
DeflectionFRTCSAT
Deflection
41%
FRT
12s
CSAT
4.6
Resolutions
+3.2k
Frequently asked questions
Everything you need to know
If you have anything else you want to ask, reach out to us.
How do flows escalate to a human?
Set a confidence threshold or add Escalate branches with routing rules and SLAs.
Does it work across WhatsApp, Messenger, Instagram, and Web Chat?
Yes. Flows are channel‑aware, so formatting and limits are handled automatically.
Can I enforce tone and templates?
Create approved templates and tone guidelines; agents and AI use them by default.
Can I limit what AI can say?
Yes. Use guardrails, restricted topics, and human approval to control outputs.
Can I integrate with my help center?
Connect your KB or sitemap so AI can ground answers in verified content.
Is there a free plan?
We offer a free tier to get started and paid plans when you need to scale.
How do I get started?
Create an account, connect your channels, and build your first flow in minutes.
Ready to Simplify
Your Support?
Unify your messages, automate replies, and deliver support your customers will love. Try Lenichat for free and see the difference AI can make.