Create channel
Go to Settings → Channels → Web Chat and create a new widget.
Web chat for your site—connected to your Lenichat inbox
Embed a lightweight widget, customize the look, and handle chats alongside WhatsApp, Messenger, and Instagram—with automation and routing built in.
- Lightweight & async
- Customizable
- AI & routing
Lightweight embed
Async script loads after render to keep Core Web Vitals healthy.
On‑brand customization
Colors, logo, position, greetings, and multi-language text.
Unified inbox & routing
Chats land in Lenichat with queues, SLAs, and smart handoff.
Privacy & consent
Consent hooks, CSP-friendly assets, and retention controls.
Install in minutes
Follow these steps to get started quickly.
Add domains
Specify the site domains where the widget should appear.
Copy snippet
Grab your unique JavaScript snippet.
Paste snippet
Add it just before </body> (or install via your tag manager).
Publish & verify
Deploy your site and confirm the launcher is visible.
Test routing
Start a test chat and check it lands in the right queue.
Real-time support, right on your site
Give visitors a fast, friendly way to get help. Add our lightweight chat widget for instant answers, then smoothly hand off to your team with full context—powered by Lenichat.
Join WaitlistFrom chat to ticket seamlessly
Make every conversation actionable. Turn messages into trackable tickets with tags, notes, and full history—so your team responds faster and never loses context in Lenichat.
Join Waitlist
What you need
Requirements
Make sure these are ready before installing Web Chat.
Site access
- Access to your site’s HTML or tag manager
- Ability to add the snippet before
- Domain(s) added to your Lenichat allow-list
Domains & consent
- Public domains where the widget should appear
- Content Security Policy entries for widget assets (if CSP enabled)
- Connection to your cookie/consent banner (optional)
Setup readiness
- Routing rules defined (queue or assignee)
- Business hours configured (online/offline states)
- Data retention policy reviewed
The widget loads asynchronously and defers heavy work to keep pages fast.
Frequently asked questions
Everything you need to know
If you have anything else you want to ask, reach out to us.
Will the widget slow down my site?
No. It loads asynchronously and defers heavy work so pages stay responsive.
Can I brand the widget?
Yes. Set colors, logo, position, greetings, and languages to match your site.
What happens when agents are offline?
Show an offline message and collect details or offer a callback; the chat routes to the right queue when your team is back.
Can I ask for contact info first?
Yes. Enable a pre-chat form to capture name and email/phone before starting.
Can I route chats by page or topic?
Absolutely. Use rules to route by URL, keyword, or pre-chat selections.
Do you support file uploads?
Where allowed, visitors can attach images or documents for faster resolution.
Does it work with Conversational AI?
Yes. Use AI for instant answers and escalate to human agents with full context.
Ready to Simplify
Your Support?
Unify your messages, automate replies, and deliver support your customers will love. Try Lenichat for free and see the difference AI can make.