Omnichannel queue
WhatsApp, Messenger, Instagram, and Web Chat in a single view with owners and priorities.
Keep every conversation in one inbox
without the chaos
Handle WhatsApp, Messenger, Instagram, and Web Chat from a single queue. Auto‑assign, prevent collisions, and resolve faster.
Unified Inbox
Bring all your customer conversations from WhatsApp, Messenger, Instagram, Email, and more into one easy-to-manage inbox.
Real-Time Sync
Messages update instantly across all connected channels, so you never miss an opportunity to respond.
Smart Filters & Tags
Organize chats by channel, priority, or team member to handle conversations faster and more efficiently.
Team Collaboration
Assign messages, leave internal notes, and work together to deliver quick, accurate replies.
Everything you need to support at scale
One queue, fewer clicks, and faster replies across WhatsApp, Messenger, Instagram, and Web Chat.
Smart routing & SLAs
Auto‑assign by rules and meet SLAs with timers, alerts, and round‑robin.
Collision detection
Live presence and typing indicators prevent double replies.
Team collaboration
Use notes and @mentions to loop teammates in without leaving the thread.
Saved replies & templates
Insert approved answers with variables to keep tone consistent.
Search, filters & views
Find anything fast and save views for queues, tags, or assignees.
Individual inboxes
Give each team member their own dedicated inbox to manage conversations more effectively.
Join WaitlistSearch all messages
Quickly find any message across all channels with powerful search and filtering options.
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Why teams choose Lenichat Unified Inbox
One queue, consistent answers, and faster resolutions across WhatsApp, Messenger, Instagram, and Web Chat.
Lenichat Unified Inbox
Everything in one place—no chaos
Collaborate in-line, auto‑assign with rules, and hit SLAs with confidence.
All channels in one queue
Unified view with owners, priorities, and status.
Smart routing & auto‑assign
Round‑robin, skills, and workload balancing.
Collision detection & presence
See who’s viewing or typing to avoid double replies.
Internal notes & @mentions
Collaborate privately without leaving the thread.
Saved replies & templates
Insert approved responses with variables.
Search, filters & saved views
Find anything fast and keep teams aligned.
Performance at a glance
Response times, resolutions, and satisfaction—right from your inbox.
FRTResolutionsCSAT
FRT
12s
Resolutions
+3.2k
SLA Hit
94%
CSAT
4.6
Frequently asked questions
Everything you need to know
If you have anything else you want to ask, reach out to us.
Can multiple agents work at the same time?
Yes. Presence and typing indicators reduce overlaps, while collision control prevents double replies.
How do assignments and queues work?
Create queues by topic, region, or priority. Use auto‑assign (round‑robin or skills) or assign manually.
Can I build routing rules?
Yes. Route by channel, keywords, tags, language, or business hours—no code required.
Do saved replies support variables?
Yes. Insert dynamic fields like customer name or order number to keep replies personal.
Does the inbox keep cross‑channel history?
Where identifiers match and are configured, related conversations appear together with the profile.
Does it integrate with Conversational AI?
Yes. Deflect common questions with flows and escalate complex cases into the inbox with context.
Can we prevent double replies?
Absolutely. When an agent is typing or viewing a thread, others see it in real time.
Is there a free plan?
We offer a free tier to get started and paid plans when you need to scale.
How do I get started?
Create an account, connect your channels, and invite your team.
Ready to Simplify
Your Support?
Unify your messages, automate replies, and deliver support your customers will love. Try Lenichat for free and see the difference AI can make.