Connect Meta Business
Authenticate and grant Lenichat the required channel permissions.
WhatsApp for support, sales, and alerts—inside Lenichat
Connect your WhatsApp Business Account to manage chats, automate FAQs, and send approved templates—all from one inbox.
- Official API
- Session & templates
- AI + smart routing
Unified WhatsApp
Handle WhatsApp alongside Messenger, Instagram, and Web Chat—no tab-hopping.
AI + Human Control
Deflect FAQs with AI and escalate complex threads to agents with full context.
Approved Templates
Send compliant notifications and promotions at scale using pre-approved templates.
Ops & reporting
Tags, SLAs, audit logs, and channel analytics to keep everything measurable.
Setup in minutes
Follow these steps to get started quickly.
Verify business & roles
Confirm that your business is verified and your user has the right permissions.
Add or migrate phone number
Attach a dedicated number to your WABA for API messaging.
Choose tier/provider
Select your Business Solution Provider and messaging tier if applicable.
Approve display name
Submit your WhatsApp display name for review and approval.
Test inbound & outbound
Send a test message and verify routing to the correct queue in Lenichat.
Template messages
Use pre-approved templates for order updates, reminders, and promotions. Add variables, media, and buttons. Lenichat handles submission and status tracking end-to-end.
Personalize each send with placeholders, localize versions for different markets, and preview exactly how it will render in WhatsApp before you publish. Approval workflow and delivery insights keep everything compliant and measurable.
Join WaitlistEffortless lead capture
Lenichat automatically gathers contact details from conversations—names, emails, phone numbers, and addresses—and builds rich customer profiles. Personalize outreach, segment audiences, and run targeted campaigns with clean, consent-aware data.
Join Waitlist
Personalized support, instantly
Lenichat recognizes returning customers by their WhatsApp number and surfaces profiles, history, and key details in one view. Deliver tailored replies faster while multiple agents collaborate in real time with presence and collision control.
Join WaitlistWhat you need
Requirements
Make sure these are ready before connecting WhatsApp to Lenichat.
Business setup
- WhatsApp Business Account (WABA)
- Verified Meta Business
- Display name and basic business details
Phone number
- Dedicated number not used on WhatsApp mobile
- Or migrate an existing mobile number to API use
Billing & access
- Billing set up if required by your provider
- Admin access in Meta Business Manager to grant WhatsApp permissions
Numbers already tied to WhatsApp mobile must be migrated to API use before you connect.
Frequently asked questions
Everything you need to know
If you have anything else you want to ask, reach out to us.
Can I use my existing WhatsApp number?
Yes. Numbers tied to WhatsApp mobile must be migrated to API use before connecting.
What’s the difference between session and template messages?
Session messages are replies sent within the policy’s customer-initiated window. Templates are pre-approved messages for proactive outreach.
How long does template approval take?
Usually quick, but timing depends on content and provider review.
Can I include images, PDFs, or buttons?
Yes. Templates can include media and interactive buttons where supported.
How do opt-outs work?
Customers can unsubscribe at any time. Lenichat automatically prevents further sends to opted-out contacts.
Will multiple agents see the same thread?
Yes—presence, typing indicators, and collision control prevent double replies.
Can I route WhatsApp messages to specific teams?
Absolutely. Use queues and rules to route by topic, language, or priority.
Ready to Simplify
Your Support?
Unify your messages, automate replies, and deliver support your customers will love. Try Lenichat for free and see the difference AI can make.