Automation deep dives
Decision trees, escalation rules, and human-in-the-loop reviews that keep bots aligned with outcomes.
Coming soon
Blogs and News
We’re crafting deep dives, how‑tos, and product stories. Be the first to know when we publish.
What to expect
Practical playbooks on WhatsApp, Instagram, and web chat automation plus product updates and customer stories.
Our editorial heartbeat
Why the Lenichat team writes
Lenichat exists to make customer conversations effortless across every channel. This space is our lab notebook—experiments, frameworks, and lessons from product, solutions, and ops so modern teams can scale personal journeys with confidence.
Every playbook is grounded in real rollouts, from WhatsApp concierges in retail to unified inbox handoffs. We share timing, metrics, and guardrails that keep automation trustworthy and teams aligned.
Campaign walk-throughs
Launch sequences for WhatsApp, Instagram, email, and web chat with messaging angles and metrics.
Inbox operations
Staffing models, SLA targets, and triage flows that keep blended teams responsive without burnout.
How to use the blog
Planning automation or campaigns? Start with Automation & Campaign tiles for creative briefs and sample flows.
Running blended support desks? Inbox stories unpack staffing templates, SLAs, and cross-channel rituals.
Evaluating Lenichat? Product updates share release notes, roadmap previews, and walkthroughs ahead of rollouts.
Subscribe from any post or reach us at hello@lenichat.ai with topics you need next.