Ideas, how‑tos, and updates on customer messaging, automation, and support ops.
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In this article, we will compare both AI Chatbots vs Live Chat, highlight best practices, and explain how Lenichat combines AI and live chat for optimal support.
Choosing the right customer support software can make or break your team’s efficiency and your customer experience. Zendesk has long been an industry standard, while Lenichat offers a modern, AI-first, omnichannel approach tailored for fast-growing businesses.
WhatsApp has become the world’s most popular messaging app, with over 2 billion active users globally. For businesses, this isn’t just a chat app — it’s a primary customer support channel.
AI is transforming customer support. Businesses that rely solely on manual ticketing struggle to keep up with the speed, accuracy, and personalization that today’s customers expect.
Trends, innovations, use cases, and ethical guardrails shaping how conversational AI evolves across Asian markets.
WhatsApp-first strategies deliver immediacy, engagement, and multimedia-rich interactions that traditional email can’t match in today’s digital world.
Deep dive into response-time benchmarks, metrics, tooling, and playbooks SMEs can use to stay responsive without burning teams out.
Modern support teams manage conversations across multiple channels — WhatsApp, Instagram, Messenger, and live website chat. Switching between apps, tabs, or dashboards wastes time, causes missed messages, and frustrates customers.
Customer expectations have changed dramatically. In 2026, customers expect instant responses, personalized answers, and support on the channels they already use — especially WhatsApp, Instagram, Messenger, and website chat.