Privacy Policy

This Privacy Policy explains how Lenichat collects, uses, and shares information about you when you use our website, apps, and related services (the “Service”).

Unless stated otherwise, Lenichat is the controller of your personal data. Our registered address is Colombo, Sri Lanka. For certain enterprise features, we may act as a processor for our customers.

• Account & Profile: name, email, password (hashed), profile photo, role, and team associations.
• Usage Data: pages visited, clicks, feature interactions, time on page, referrers, crash logs.
• Device & Technical: IP address, browser/OS, device identifiers, language, time zone.
• Content You Provide: messages, attachments, integrations, and other Customer Data you upload.
• Payment Data: billing contact, transaction details (processed via our payment provider).
• Cookies & Similar Technologies: used for authentication, preferences, analytics, and advertising where applicable.

• Directly from you (forms, chat, uploads, support).
• Automatically via your device and browser (cookies, SDKs, logs).
• From third parties (single sign‑on providers, integrations you connect, payments).

• Provide, operate, and maintain the Service.
• Personalize features, remember settings, and improve user experience.
• Research and develop new features, including AI‑powered capabilities.
• Monitor reliability, prevent fraud/abuse, and secure the Service.
• Communicate with you about updates, security, and marketing (where permitted).
• Comply with legal obligations and enforce our Terms.

Where applicable, we rely on one or more of the following legal bases: performance of a contract, legitimate interests (e.g., product improvement, security), consent (e.g., certain cookies/marketing), and compliance with legal obligations.

• Vendors & Service Providers: infrastructure, analytics, support, and payment processing.
• Integrations You Enable: data may be shared with tools you connect (subject to your settings).
• Business Transfers: in connection with a merger, acquisition, or asset sale.
• Legal & Safety: to comply with law or protect rights, property, and safety.

Some features use AI to analyze inputs and generate outputs. Customer Data you submit to AI features is processed to provide results and may be retained for safety, abuse prevention, and to improve quality where permitted by your workspace settings or applicable law.

We use necessary cookies to run the Service and optional analytics/advertising cookies with your consent where required. You can manage preferences via our cookie banner or settings.

• Strictly Necessary: authentication, security, load balancing.
• Analytics: usage metrics to help us improve.
• Advertising (where used): measure campaigns and show relevant content.

We keep personal data only as long as necessary for the purposes described, to comply with law, resolve disputes, and enforce agreements. Retention periods vary by data type.

We use administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is 100% secure.

We may transfer, store, and process information outside your country. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross‑border transfers.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. You may also withdraw consent where processing is based on consent.

• EEA/UK: GDPR rights including the right to lodge a complaint with your local supervisory authority.
• California: rights to know, delete, correct, opt‑out of certain sharing; use the “Do Not Sell or Share” link if applicable.
• Other Regions: we respond to requests as required by local law.

If you use Lenichat under an organization, your admin may control access, retention, and integrations. Some content may be visible to other members per your workspace policies.

The Service is not directed to children under 13 (or the minimum age required by your country). We do not knowingly collect personal data from children.

To exercise your rights or ask questions, email privacy@lenichat.com. For faster handling, include the email associated with your account and your region.

• Privacy inquiries: privacy@lenichat.com
• Support: support@lenichat.com
• Postal: Lenichat, Colombo, Sri Lanka

We may update this Policy from time to time. Material changes will be notified in advance when practicable. Your continued use of the Service after changes becomes effective means you accept the revised Policy.