Connect with Meta login
Authenticate and select the Instagram account to connect.
Instagram DMs, comments & mentions—unified in Lenichat
Connect your Instagram Professional account to handle DMs, Story replies, mentions, and comment threads from one inbox—with routing and automation built in.
- DMs & Story replies
- Comments & mentions
- Routing & automation
Unified Instagram
Handle Instagram DMs, Story replies, comments, and mentions in one inbox—no tab-hopping.
AI + Human Control
Deflect FAQs with AI and escalate complex Instagram threads to agents with full context.
Saved Replies
Reply faster in DMs and comments with approved saved responses and variables.
Moderation & Reporting
Hide spam, route by rules, and track SLAs and analytics across Instagram.
Setup in minutes
Follow these steps to get started quickly.
Select linked Page & permissions
Confirm the Page and grant the required messaging/engagement permissions.
Enable sync
Pull DMs, Story replies, comments, and mentions into the inbox.
Route & assign
Map conversations to queues; choose auto-assign (round-robin or skills).
Saved replies (optional)
Create or import on-brand responses with variables.
Test & verify
Send a DM, reply to a Story, and add a comment mention to confirm routing and visibility.
Product recommendations, right in DMs
Share curated picks directly in Instagram conversations with prebuilt flows—personalized, on‑brand, and built to convert.
Join WaitlistCustomer details, captured automatically
Lenichat enriches profiles as conversations unfold—names, emails, phone numbers, addresses, and order info—so your team skips the data entry.
Join Waitlist
Right-time discounts that drive conversion
Lenichat triggers tailored offers when they matter—return customers, high‑value carts, and other conditions—so every message feels relevant and nudges buyers to checkout.
Join WaitlistWhat you need
Requirements
Make sure these are ready before connecting your Instagram account to Lenichat.
Page & roles
- Instagram account where you’re an admin or editor
- Page connected to a Meta Business (recommended)
- 2FA enabled on your Instagram account
Permissions
- Grant messaging and engagement permissions during connect
- Include ads permissions to sync ad comments (optional)
Business access
- Access in Meta Business Manager to approve the connection
- Ability to manage Page assets and roles
You’ll grant permissions during the connect flow; you can revoke or re-grant later.
Frequently asked questions
Everything you need to know
If you have anything else you want to ask, reach out to us.
Can I connect multiple Instagram accounts?
Yes. Connect any Professional accounts you have permission for and choose which ones to sync.
Do you support Story replies and mentions?
Yes. When enabled during setup, Story replies and mentions are pulled into the inbox like other threads.
Can I reply privately to a public comment?
Yes. You can open a DM with the commenter to continue privately when appropriate.
How do saved replies work on Instagram?
Create approved responses and insert them with variables (e.g., name, order) to reply faster and stay on brand.
What permissions do I need to connect?
Appropriate Page/Business roles and the standard messaging/engagement permissions during the connect flow.
Can I route by language or hashtags?
Yes. Use rules to route by detected language, keywords, hashtags, or post ID.
Do you support media in DMs?
Yes. Send and receive images and files where supported by the platform.
Ready to Simplify
Your Support?
Unify your messages, automate replies, and deliver support your customers will love. Try Lenichat for free and see the difference AI can make.