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Unified Inbox best practices for fast teams

Views, tags, and SLAs that keep you sane at scale—without slowing agents down.

K. Silva9 min readInboxHow-to

Structure your views

Segment by priority, ownership, and SLA. Keep counts low with automation rules and batch the rest.

Tags that matter

Use a short, consistent taxonomy. Fewer tags beat chaotic tagging sprawl.

InboxHow-to

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